August 28th to Sept 7th, 2020

§ 1 Reservations and payment

1.1 Registration is completed and binding when Twin Tracks Expeditions Inc has received a signed Booking Form, which includes acceptance of these General Terms and Conditions, and the deposit amount of 50% of the full fare in EUROS per person.

1.2 The remaining 50% of the travel price shall be paid no later than 120 days prior (April 30th, 2020) to departure date. Any partial or full fare not received within the deadlines outlined in this paragraph may result in the booking being cancelled by Twin Tracks Expeditions Inc, in which case all amounts paid shall be forfeited.

1.3 If booking is made 4 months or less before departure date, the full price shall be paid in connection with the booking.

1.4 Payments must be made in EUROS by bank transfer as per the instructions on the Booking Form. Paying in USD is also possible if requested at the time of placing the deposit. The exchange rate shall be the amount stipulated at the date of payment at, plus an additional 5% in favour of Twin Tracks (to cover banking fees and exchange rates) or such other amount as may from time to time be determined by Twin Tracks.

§ 2 Travel details

2.1 Voyage description and itinerary for each travel, as well as other details for the travel and information as regards health requirements, insurance requirements, visa & other immigration issues and other can be found on Twin Tracks Expeditions Inc’s website All information on the website is part of the agreement between Twin Tracks Expeditions Inc and the traveler.

2.2 The traveler is responsible for fulfilling all requirements, including having a valid passport and necessary visas and other documentation, and for being able to carry out the trip, as well as for all injuries that he/she may incur during the trip. The traveler is required to have insurance covering cancellation or trip interruption costs as well as medical evacuation costs. Any failure by the Traveller to comply with this provision and/or to provide proof of compliance with this provision 14 days prior to the departure, shall result in the cancellation of the trip and forfeiture of all amounts paid by the Traveller to Twin Tracks as liquidated damages.

2.3 Consumption of alcoholic beverages brought on board by the traveler is not allowed unless expressly agreed upon beforehand with Twin Tracks Expeditions Inc.

2.4 It is not allowed to fly any UAV’s (unmanned aerial vehicles, or drones) on ships operated by members of AECO or IAATO. As regards other non-member ships, the flying of UAV’s may be permitted but requires approval beforehand from Twin Tracks Expeditions Inc and shall under all circumstances be subject to local authorities’ restrictions and regulations.

2.5 Since the travel will take place out in the wilderness of nature, security is vital. The traveler is aware of and accepts that adhering to safety routines and obeying the guides’ instructions is of critical importance. The Traveller acknowledges and accepts the inherent risks associated with arctic and remote expedition travel which may include bodily injury, risk of death and/or mental stress, aguish, fatigue.

2.6 The travel is construed as a group travel, meaning that the price is based upon group participation. No refund will be made by Twin Tracks Expeditions Inc in the event a traveler chooses not to participate in all parts of the program or if a traveler withdraws from the trip prematurely, irrespective of reason.

§ 3 Traveler’s cancellation

3.1 A traveler must notify Twin Tracks Expeditions Inc in writing of any cancellation. In case cancellation is made more than 195 days prior to departure date, the traveler forfeits 2000 EUROS. In case cancellation is made less than 195 days prior to the departure date, the full fare due at the time of cancellation will be forfeited.

3.2 In order to minimize loss in the event of trip cancellation or interruption, each traveler is required to secure trip cancellation and interruption insurance as well as medical evacuation insurance for the period of travel in question. Any failure to comply with this provision that is not remedied within 14 days prior to the departure date shall result in the cancellation of the trip and forfeiture of all amounts paid to Twin Tracks as liquidated damages.

§ 4 Twin Tracks Expeditions Inc’s cancellation or alteration

4.1 The travels arranged by Twin Tracks Expeditions Inc are carried out in remote parts of the world where weather and ice conditions are extreme and unpredictable, and where unforeseen events outside the control of Twin Tracks Expeditions Inc may occur, requiring Twin Tracks Expeditions Inc to quickly adapt to new circumstances. Twin Tracks Expeditions Inc thus reserves the right to cancel, or, as the case may be, change the conditions for the travel or change the itinerary either before or during the trip.

Twin Tracks Expeditions Inc always strive for making the voyage as best as possible for the travellers and a decision to cancel an initial plan or change the travel conditions (travel dates, travel route, etc) will always be made in the interests of the travellers and with safety in mind.

4.2 If the minimum number of travellers as listed in the voyage description is not met, Twin Tracks Expeditions Inc has the right to cancel the voyage. Such cancellation shall be notified to the travellers no later than 90 days prior to departure date. In case cancellation is made according to this paragraph, Twin Tracks Expeditions Inc shall repay all payment made from travellers but shall have no further obligations in relation to the traveler.

4.3 Twin Tracks Expeditions Inc shall never be liable to pay any compensation (for airfares, visas, insurance or other) or damages because of a cancelled or changed travel if:

(a) the cancellation or change of a travel is caused by the traveler;

(b) reason for the cancellation is that the minimum number of registered travellers as stated in the voyage description is not met, and the cancellation has been notified in writing to the traveler;

(c) the cancellation or change of the travel is due to a circumstance which was beyond the control of Twin Tracks Expeditions Inc’s  and the occurrence of which were not possible to avoid or overcome, would create safety risks or are not economically reasonable to remedy; or

(d) the liability to pay damages can not be considered reasonable.

§ 5 Price changes

5.1 Twin Tracks Expeditions Inc reserves the right to change the price for the trip due to fluctuations in currency or fuel costs or due to changes in taxes or fees which affect Twin Tracks Expeditions Inc’s costs for the travel. A potential increase in price should not exceed more than 350 EUROS per passenger, and if implemented, must legally be communicated to the passengers no later than 20 days before the voyage departure.

§ 6 Liability limitations

6.1 Twin Tracks Expeditions Inc accepts no responsibility whatsoever for any loss or damage to any property or for any injury, illness or death to any person in the tour which results from any contact with or service provided by any agent, contractor, supplier or provider, nor for any such loss, damage, injury, illness or death if it occurs in transit to or from the tour.

§ 7 Complaints

7.1 If the traveler considers Twin Track Expeditions Inc’s services to be deviating from what is agreed, the traveler must notify Twin Tracks Expeditions Inc in writing thereof immediately after having noticed such deviation. If not notifying Twin Tracks Expeditions Inc within this time, or notifying Twin Tracks Expeditions Inc more than one month after finishing the trip, the traveler may not invoke any deviations from agreement in relation to Twin Tracks Expeditions Inc.

§ 8 Applicable law

8.1 Canadian law shall govern the agreement between Twin Tracks Expeditions Inc and the traveler.

These General Terms and Conditions are applicable to all bookings of travels from

Twin Tracks Expeditions Inc.
5031 Barron Cres NW
Calgary, AB T2L 1T8


{Please read carefully}

Travelling to Svalbard, Greenland, Iceland, Faroe Islands , Shetland, Orkneys is an exhilarating experience and an expedition at first. The raw beauty and untouched wilderness offer an unusual chance to experience a place where there is little evidence of human presence.

Inevitably, there are some consequences that come with such remoteness: please remember that you are far from modern hospitals with full medical facilities and evacuation can take several days thus necessary medical help may not be immediately available.

Given the inaccessibility, this is an obligation to choose your insurance company carefully. Therefore, please be particularly prudent when choosing an insurance company, especially if you are insured by your credit card.

These voyages include activities such as Zodiac® landings (sometimes wet landings), Zodiac® outings, moderate walks to more active hikes. All this accompanied by your expedition team of naturalist guides. Considering the nature of the programs, a reasonable level of mobility is required to enjoy these expeditions.

Due to the exceptional nature of this itinerary, the calls/sites listed are only a guide. The final route will be confirmed by the ship’s Captain with priority being given to passenger safety. Pack ice may also force the Captain to change course at the last minute. His decision will be based on maritime knowledge and experience in ice navigation.

Zodiac® landings or outings accompanied by your expedition team offer plenty of opportunities to discover and experience what remote areas have to offer at close range. These will of course depend on the weather conditions, the ice, the wind and the sea state.